Support
Last updated: April 2026
CrowdHum is built for live events, and we take reliability seriously. We monitor platform health, errors, and core voting flows continuously. Status updates: crowdhum.com/status.
The saving sentence: We monitor platform health continuously, but we do not provide guaranteed real-time live-event support unless separately arranged.
Response times
What we support
- CrowdHum availability and core voting flow
- Presenter view and reveal controls
- Paid feature access (Pro features, Event Pass entitlements)
- Exports (CSV, PDF, Excel, Google Sheets)
- Account, billing, and refund issues
What we can’t control
- Venue Wi-Fi, projector, or HDMI issues
- Browser restrictions or audience devices
- Incorrect room setup or wrong room codes
- Third-party outages outside CrowdHum (unless they fully break the platform)
Before your event
Live rooms are unforgiving. A 3-minute rehearsal prevents most issues:
- Create your poll/session at least 24 hours ahead
- Open the presenter view on the actual presentation laptop
- Test projector resolution and full-screen
- Scan the QR code with your phone
- Submit a test vote (scan the QR above)
- Practice the reveal button
- Confirm venue Wi-Fi or cellular coverage
- Keep a backup slide with the QR code
- Have a backup activity if the venue network fails
If you’re presenting remotely or on a hybrid call: share the presenter window, not your full screen — viewers see the dot animation cleaner that way. If your conferencing tool down-samples motion, drop the presenter to one column instead of multi-column for clearer rendering.
If you have 200+ voters: open vote.html on a phone yourself before the event so the room is "warm." First-vote latency is usually a few seconds; subsequent votes appear in <500ms.
If your venue Wi-Fi is unknown: ask voters to use cellular instead. Modern cellular handles 500 concurrent voters per cell without trouble; venue Wi-Fi often does not.
Refunds
If a CrowdHum platform issue prevents you from using a paid Event Pass or Pro feature during your event, contact us and we’ll make it right, including a refund where appropriate. Full refund policy.
Get in touch
Email hello@crowdhum.com. Include your room code, a quick description, and screenshots if anything looked off.
CrowdHum LLC · Last updated April 2026